My AAWireless update gets stuck while updating. What can I do?

If the OTA (Over-The-Air) update keeps failing, please plug in the device using a different power source, such as a wall outlet, and try updating again. If possible, please check using different USB cables. Please make sure you have the latest version of the companion app downloaded. Make sure you have no VPN turned on and/or AAWireless is excluded from the VPN list.

Ultimately, if nothing helps, please use the troubleshoot in the companion app in order to contact support; they will guide you through the steps for a manual update.